RETURNS AND REFUNDS
We hope you love your Dreamer’s Drop jewellery as much as we loved creating it. However, we understand that sometimes something may not be quite right.
Returns
Due to the handmade and often one of a kind nature of our jewellery, we do not offer returns outside of your statutory consumer rights.
If you change your mind about your purchase, you have 14 days from the date you receive your order to let us know that you would like to return it.
Once you have notified us, you will then have a further 14 days to return your item.
To be eligible for a full refund, jewellery should be unworn, unused and returned in its original condition and packaging wherever possible. You may inspect and try on your jewellery as you would in a shop, but any reduction in value caused by handling beyond what is necessary to inspect it may be deducted from your refund.
To arrange a return, please contact us with your name and order number before sending your item back. We will then provide you with the appropriate return instructions.
Return Postage
Unless your item is faulty or we have made a mistake with your order, you will be responsible for the cost of returning your jewellery to us.
We strongly recommend using a tracked and insured postal service, as we cannot be responsible for returned items that are lost or damaged in transit.
Original standard delivery charges will be refunded where required. If you selected a more expensive delivery option when placing your order, any additional delivery cost above our standard delivery service may not be refundable.
Refunds
Once your return has been received and inspected, we will process your refund to your original payment method, subject to any deductions permitted by consumer law for excessive handling.
Refunds will be processed within 14 days of receiving the returned item or receiving evidence that it has been sent back, whichever is earlier, although your bank or payment provider may take additional time to show the funds in your account.
Earrings
For hygiene reasons, earrings for pierced ears cannot be returned if their sealed packaging has been opened after delivery, unless they are faulty.
We therefore recommend checking your earrings carefully before opening any hygiene seal.
Personalised & Bespoke Jewellery
Jewellery that has been made to your specifications or clearly personalised cannot normally be returned simply because you have changed your mind.
This does not affect your rights if an item is faulty, damaged or not as described.
One of a Kind Pieces
Many Dreamer’s Drop pieces are created around individually selected natural crystals and gemstones.
Natural variations in colour, pattern, shape and inclusions are part of the character of these stones and are not considered faults. Where a piece is listed as one of a kind, the photographs will show the individual piece you are purchasing wherever possible.
Jewellery Care & Delicate Materials
Each Dreamer’s Drop piece is individually handcrafted, and some designs feature delicate silver elements, fine prongs and carefully set natural gemstones.
Due to the handmade nature of our jewellery, certain areas may be more delicate and should be treated with additional care. Some gemstones, particularly softer stones such as pearls, may also be more susceptible to scratching, chipping or damage.
We recommend removing your jewellery before sleeping, swimming, showering or exercising, and avoiding contact with perfumes, lotions and harsh chemicals.
Please take particular care around gemstone settings, prongs and finer silver elements, as excessive pressure, bending or accidental impact may cause damage.
Damage caused by accidental breakage, improper handling, misuse or ordinary wear and tear is not generally considered a manufacturing fault.
We encourage customers to treat their jewellery with care to preserve its beauty and longevity.
Repairs
Due to the individually handmade and often one of a kind nature of our jewellery, Dreamer’s Drop does not currently offer a general repair or restoration service.
We are unable to offer complimentary repairs or replacements for damage caused by accidental breakage, improper handling, misuse or ordinary wear and tear where this does not amount to a fault under consumer law.
If your jewellery requires repair due to accidental damage, we recommend contacting a professional jeweller experienced in working with delicate silver jewellery and natural gemstones.
This does not affect your statutory rights where an item is faulty or not of satisfactory quality.
Faulty or Damaged Items
Every Dreamer’s Drop piece is carefully checked before it begins its journey to you.
If your jewellery arrives damaged, faulty or is not as described, please contact us as soon as possible with your order number and photographs of the item and packaging where appropriate.
Please note that damage resulting from accidental impact, improper care, excessive force or ordinary wear and tear is not generally considered a manufacturing fault.
We will work with you to arrange a suitable resolution in accordance with your consumer rights. Your statutory rights are not affected by this policy.
Order Cancellations
If you would like to cancel an order before it has been dispatched, please contact us as soon as possible.
If your order has already been dispatched, you can still exercise your cancellation rights where applicable and return the item in accordance with the policy above.
Exchanges
As many of our pieces feature individually selected natural stones, we cannot guarantee that an identical replacement will be available.
We do not offer general exchanges for changes of mind. If you would prefer a different piece, you may return your original purchase within the applicable cancellation period and place a new order.
This does not affect your statutory rights if an item is faulty or not as described.
Contact Us
If you have any questions about a return, refund or your order, please contact us at:
Please include your name and order number so that we can help you as quickly as possible.