PRIVACY POLICY
Last updated: August 2026
Dreamer’s Drop respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal data.
1. WHO WE ARE
Dreamer’s Drop is an independent jewellery business operated by:
Niamh Moreton, Sole Trader
Dreamer’s Drop
Unit 10, The Tanneries
East Street
Titchfield
Hampshire
PO14 4AR
United Kingdom
Email: dreamersdrop@gmail.com
For the purposes of UK data protection law, Niamh Moreton trading as Dreamer’s Drop is the data controller responsible for your personal information.
2. INFORMATION WE MAY COLLECT
Depending on how you interact with Dreamer’s Drop, we may collect information including:
• Your name
• Billing and delivery address
• Email address
• Telephone number where provided
• Order and transaction information
• Products you have purchased or shown an interest in
• Messages, enquiries or correspondence you send to us
• Information you provide when joining our mailing list
• Information about how you use our website
• Technical information such as your device, browser and IP address where collected through our website or associated services
We do not intentionally collect information that we do not need.
3. HOW WE COLLECT YOUR INFORMATION
We may collect personal information directly from you when you:
• Place an order through our website
• Contact us by email or through a contact form
• Join our mailing list
• Create an account, where this option is available
• Request a return, refund or other customer support
• Interact with our website
We may also receive certain information through service providers used to operate our website, process payments, fulfil orders and provide website functionality.
4. WHY WE USE YOUR INFORMATION
We may use your personal information to:
• Process and fulfil your orders
• Take and confirm payments
• Arrange delivery
• Send order confirmations and updates
• Respond to questions and customer service requests
• Process returns and refunds
• Maintain appropriate business and accounting records
• Prevent fraud and protect our website and business
• Improve our website, products and customer experience
• Send marketing communications where you have agreed to receive them
• Comply with our legal and regulatory obligations
The ICO requires businesses to be clear about both why personal information is processed and the lawful basis relied upon.
5. OUR LAWFUL BASES FOR USING YOUR INFORMATION
Under UK data protection law, we need a lawful reason to use your personal information.
Depending on the circumstances, we may rely on:
Contract
We need certain information in order to process and fulfil an order you place with us and to provide customer service relating to that purchase.
Legal obligation
We may need to retain or use certain information to comply with legal, tax, accounting or regulatory requirements.
Consent
Where you have actively agreed to receive marketing communications from us, we may rely on your consent.
You can withdraw your consent to marketing at any time.
Legitimate interests
We may use certain information where it is reasonably necessary for the legitimate operation and protection of Dreamer’s Drop, provided that our interests do not override your rights and interests.
This may include preventing fraud, improving our services and handling routine business administration.
6. PAYMENT INFORMATION
Payments made through the Dreamer’s Drop website are processed by the payment providers made available through our website.
Dreamer’s Drop does not directly store your complete debit or credit card details.
Payment providers may process your personal information in accordance with their own privacy policies.
7. WIX
Our website is created and hosted using Wix.
Wix may process certain personal information on our behalf in order to provide website hosting, ecommerce, security, analytics and other website services.
This may include information such as order details, contact information and technical information associated with your use of the website.
8. WHO WE MAY SHARE YOUR INFORMATION WITH
We do not sell your personal information.
We may share information where reasonably necessary with trusted third parties that help us operate Dreamer’s Drop, including:
• Website and ecommerce providers
• Payment processors
• Delivery and postal providers
• Accounting and bookkeeping services
• Email and marketing providers
• IT, security and website service providers
• Professional advisers where necessary
We may also disclose information where required by law or where reasonably necessary to protect our legal rights.
Where third parties process information on our behalf, we expect them to handle it appropriately and securely.
9. MARKETING EMAILS
If you choose to join the Dreamer’s Drop mailing list, we may use your email address to send you news about new collections, returning pieces, launches and other Dreamer’s Drop updates.
You can unsubscribe at any time by using the unsubscribe link contained within our marketing emails or by contacting:
Unsubscribing from marketing will not prevent us from sending necessary service communications about an order you have placed.
10. COOKIES AND WEBSITE DATA
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and, where applicable, provide analytics or marketing functionality.
Some cookies are necessary for the website to function.
Where required by law, non-essential cookies will only be used after you have provided the appropriate consent.
Further information can be found in our Cookie Policy.
The ICO advises that website visitors should be told when cookies are being used and that consent is generally required for cookies that are not strictly necessary.
11. INTERNATIONAL DATA TRANSFERS
Some of the service providers used by Dreamer’s Drop may process or store personal information outside the United Kingdom.
Where personal data is transferred internationally, appropriate safeguards should be used where required under applicable data protection law.
12. HOW LONG WE KEEP YOUR INFORMATION
We will only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including where we need to retain information for legal, tax, accounting or regulatory purposes.
Different types of information may therefore be retained for different periods.
For example, records relating to orders and financial transactions may need to be retained for longer than general customer enquiries.
When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it.
UK data protection guidance requires businesses to consider how long information genuinely needs to be retained rather than keeping personal data indefinitely.
13. HOW WE PROTECT YOUR INFORMATION
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
We also aim to limit access to personal information to those who genuinely need it for legitimate business purposes.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
14. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, UK data protection law may give you rights including the right to:
• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete certain personal information
• Ask us to restrict the way we use your information
• Object to certain uses of your information
• Receive certain information in a portable format
• Withdraw consent where we rely on consent to use your information
Not every right applies in every situation.
If you would like to exercise any of your data protection rights, please contact:
We may need to confirm your identity before responding to certain requests.
The ICO says privacy notices should explain people’s data protection rights and how they can exercise them.
15. COMPLAINTS
If you have any concerns about how Dreamer’s Drop uses your personal information, please contact us first at:
We will do our best to resolve your concern.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.
You can find further information through the Information Commissioner’s Office website.
16. CHILDREN
Dreamer’s Drop is not specifically directed at children and we do not knowingly seek to collect personal information from children.
17. LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites or services, including social media platforms.
We are not responsible for how those third parties handle personal information and recommend reviewing their individual privacy policies when using their services.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, for example if our website, services or legal obligations change.
Any updated version will be published on this page and the “Last updated” date at the top will be amended accordingly.
We recommend checking this policy occasionally to stay informed about how we use personal information.
19. CONTACT US
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Dreamer’s Drop
Niamh Moreton, Sole Trader
Unit 10, The Tanneries
East Street
Titchfield
Hampshire
PO14 4AR
United Kingdom
Email: dreamersdrop@gmail.com